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© 2019 TRANSOM WATERSPORTS

SHIPPING & RETURNS

Shipping Policy

Free Shipping to United States except for Hawaii and Alaska. Products ordered will be shipped as soon as they are processed and delivery is expected soon after depending on location. Tracking information will be sent once shipped. 

 

REFUSED SHIPMENTS

Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs.  No refunds will be issued until the refused shipment is in our possession.  Refused shipments that are lost in transit are the responsibility of the refuser.

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DAMAGES SHIPMENTS

Should you receive any product that has been damaged in shipping, please contact us immediately.  It is important that you do not discard the damaged packaging.  We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our facility.  All damage claims must be reported within five business days of receipt of goods.  Any claims reported after five business days are subject to denial.

Return & Exchange Policy

​If, for any reason, you would like to return any unused product, please follow these guidelines:

  • Items must be returned within 120 days from date of purchase.

  • Products must be in the condition in which you received them and in the original box and/or packaging.

  • Contact us for a return authorization number

  • No refunds or exchanges without a valid RMA#.

  • Send the unused product back to us insured for the full value (FedEx, UPS, or USPS traceable only).

  • Customer is responsible for all return shipping costs.

  • Store credit will be provided on all returns received after 30 days from the date of purchase.

Upon inspection of returned product, TransomWatersports.com, at its discretion, will issue a full or partial refund less the original shipping charges.

Customer pays price difference and new shipping costs on exchanged merchandise.

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WARRANTY 

All products purchased from TransomWatersports.com carry the full manufacturer’s warranty unless sold as a "no warranty" item. Warranty claims should be made directly to the manufacture. In the event that the manufacturer is no longer in business, TransomWatersports.com will review your warranty claim and, at our discretion, help to provide an equitable solution.  All warranty claims may only be made by the purchaser on record. No refunds will be given on warranty claims. The customer is responsible for all return shipping costs. Please contact us regarding any warranty questions.

***Wakeboards used on sliders, rails, and features are not covered under warranty...even if the wakeboard is designed for use on sliders, rails, and features.